For Individuals

How secure is the Tapmydata app?
Tapmydata maintains the appropriate technical and organisational measures to preserve the confidentiality, integrity and availability of your personal data ...
Wed, 2 Jun, 2021 at 11:06 AM
Can I connect my Google Mail account more than once?
When you connect to Google it is a one-time action. This is for security reasons so that Tap doesn't have ongoing access to email. You can connect as ...
Wed, 2 Jun, 2021 at 11:12 AM
When I receive personal data back from an organisation where is this stored?
Any data and responses you receive back from an organisation will be stored in your secure data locker under data requests. Any responses or personal data i...
Wed, 2 Jun, 2021 at 11:14 AM
Is there a cost to use the app?
We will never charge you to use the app.
Wed, 2 Jun, 2021 at 11:15 AM
What is my data locker?
Your data locker is the place where you store (a) your personal details and (b) any requests you have sent to organisations. Any responses or personal data...
Wed, 2 Jun, 2021 at 11:18 AM
Can anyone else use my email address to request information from companies?
No. We use a secure two-step email authentication process to verify that you indeed have access to the email account you provide us with.
Wed, 2 Jun, 2021 at 11:19 AM
How do I verify my mobile?
When you add your mobile number to Tap it will send you a verification code. Simply click the link in the text message and the app will open and verify. If...
Wed, 2 Jun, 2021 at 11:22 AM
How do I submit an organisation I believe holds my personal data?
You can submit organisations in a few taps from within the app.  Open up the Tapmydata app. On the homepage go into a chosen category. If you can’t find a...
Wed, 2 Jun, 2021 at 11:23 AM
How do I delete my account?
If you are a Tapmydata app user we don't hold any information on you so whilst you might have an account on your phone any data that is held on our sys...
Wed, 2 Jun, 2021 at 11:26 AM
How do I contact support?
You can contact us anytime at support@tapmydata.com. We aim to respond within 24 hours.
Wed, 2 Jun, 2021 at 6:37 PM