For Organisations

How do I contact support?
You can contact us anytime at support@tapmydata.com. We aim to respond within 24 hours ⏰
Wed, 2 Jun, 2021 at 6:40 PM
Where can I find more information about Tapmydata?
You can find more information about Tapmydata via our website. You can also find Tapmydata on Twitter and LinkedIn.
Wed, 2 Jun, 2021 at 1:18 PM
What if your verification process is different to ours?
We fully expect organisations to carry out further verification. We do not claim to verify the identity of a user, only verify the individual bits of data t...
Wed, 2 Jun, 2021 at 1:20 PM
What is a subject access request, or SAR?
A subject access request, or SAR, gives individuals the right to find out what personal data you hold about them, why you hold it and who you disclose it to...
Wed, 2 Jun, 2021 at 1:22 PM
Why did I receive an email from you? How does Tapmydata work?
We provide tools for citizens to exercise their rights around personal data starting with access, in the form of a mobile app. Generally this is in respons...
Wed, 2 Jun, 2021 at 1:24 PM
Can you provide details about your security provisions and encryption?
We run end-to-end encryption and in the portal and you set a secure key that only staff at your organisation would know to decrypt data. Our servers are hos...
Wed, 2 Jun, 2021 at 1:25 PM
Where are the servers you use based?
We use cloud based hosting provided by Amazon Web Services (AWS) based in London UK.
Wed, 2 Jun, 2021 at 1:26 PM
How is the information stored?
We hold request and response data in a resilient cloud database (RDS) hosted with Amazon AWS in London UK. All data for requests and responses is encrypted ...
Wed, 2 Jun, 2021 at 1:27 PM
Can you see the information in SARs?
No. None. Details of requests are not visible to us as all data is fully encrypted.
Wed, 2 Jun, 2021 at 6:26 PM
When I send personal data back to a subject where is that data going?
Any personal data is stored encrypted and made available on the subject’s mobile device. We do not store a copy of it and no-one can read any responses. No...
Wed, 2 Jun, 2021 at 6:27 PM