For Organisations

Are we an intermediary?
No. Users of the system that make requests are not customers of Tapmydata, and we do not represent them as intermediaries. We provide the channel of dialogu...
Wed, 2 Jun, 2021 at 6:28 PM
What are your retention periods?
At the moment we retain the information based on legitimate interests within the database but we are looking to put retention controls in the hands of the o...
Wed, 2 Jun, 2021 at 6:29 PM
What browsers do you support?
We support all modern browsers such as Chrome, Edge, Firefox, Brave, Safari. If you're having browser problems, or unsure contact support@tapmydata.c...
Wed, 2 Jun, 2021 at 6:30 PM
Are appropriate security and disaster recovery procedures in place?
Yes. We use a resilient cluster in AWS for the database with Hot failover and nightly snapshots taken that we retain for one week. Given the nature of the d...
Wed, 2 Jun, 2021 at 6:31 PM
Why are requests being sent to the wrong area of the business?
This is possibly because our auto-discover feature for users found it in your privacy policy. It's easy for us to update though just reach out to suppo...
Wed, 2 Jun, 2021 at 6:41 PM
Why are my requests encrypted?
Requests sent from individuals are encrypted to keep personal data safe. All requests are sent to you direct via our secure end-to-end encrypted channel. Us...
Wed, 2 Jun, 2021 at 6:32 PM
What do the different statuses mean?
Statuses provide you with information about the current status of a subject access request. You cannot change statuses. Statuses are changed when actions ar...
Wed, 2 Jun, 2021 at 6:34 PM
How do we setup two-factor authentication (2fa)?
It's a great idea to use two-factor authentication with any web app you use and it is one of many security features we support with Tapmydata. To setu...
Wed, 2 Jun, 2021 at 6:35 PM